Privacy Policy

1. Introduction

Welcome to the official website of Boost Media Marketing (SSM Registration No. NS0302036-W, hereinafter "we", "us", "our", or "the Company"). We respect your privacy and are committed to protecting the personal data you provide to us.

This Privacy Policy explains how we collect, use, store, protect, and share your personal data when you visit our website, use our services, or otherwise interact with us.

Explicit Consent: When you submit personal data through our forms (e.g. the Contact form), we obtain your explicit consent via an opt-in checkbox at the point of collection. By ticking that checkbox, you confirm you have read this Policy and agree to our processing of your data for the purposes stated.

By continuing to browse this website, you acknowledge the practices described herein. If you do not agree, please discontinue use.

2. Personal Data We Collect

We may collect the following categories of personal data:

(a) Information You Voluntarily Provide

• Name, WhatsApp number, email address
• Industry sector, monthly advertising budget range
• Service requirements you describe in forms or messages
• Communication content (WhatsApp, email, etc.)

(b) Technical Data Automatically Collected

• IP address, browser type, device type, operating system
• Visit timestamps, pages viewed, referring URLs
• Cookies and similar tracking technology data

3. How We Collect Data

• Forms: When you submit our contact or consultation forms
• Direct Contact: When you reach us via WhatsApp, email, or social media
• Website Browsing: Via cookies and analytics tools (e.g. Google Analytics, Meta Pixel)
• Third-Party Platforms: When you interact with us through Facebook, Instagram, etc.

4. Purpose of Processing

We only process your data for legitimate and necessary purposes, including:

• Responding to inquiries, scheduling meetings, providing services
• Performing service contracts (ad campaigns, reporting, etc.)
• Sending service-related notifications and reports
• Improving website user experience
• Marketing analytics (internal use only, non-personally identifiable)
• Sending marketing communications only with your prior consent (you may unsubscribe anytime)
• Fulfilling legal obligations where applicable

5. Disclosure to Third Parties

We do not sell your personal data. We may share data limitedly in the following cases:

• Service Execution: Advertising platforms (Meta, Google, TikTok, etc.) when you authorize us to run ads on your behalf
• Technical Service Providers: Website hosting (Shinjiru), form submission services (Web3Forms), CRM tools
• Legal Requirements: Pursuant to Malaysian law or court order

All third parties are obligated to process your data under their own respective privacy obligations.

6. Cookies & Tracking

This website uses cookies and similar technologies for:

• Essential Cookies: To maintain basic website functionality
• Analytics Cookies: To understand usage patterns (Google Analytics)
• Marketing Cookies: To measure advertising effectiveness (Meta Pixel, Google Ads)

You may reject or delete cookies via your browser settings, though some features may be affected.

7. Data Security

We implement reasonable technical and organizational measures to protect your data:

• HTTPS encrypted transmission
• Access controls (only authorized personnel)
• Regular review of data processing procedures
• Use of industry-recognized cloud services (with ISO and equivalent certifications)

Please note: internet transmission cannot be guaranteed 100% secure. Please safeguard your own account credentials.

Data Breach Response

In the event of a material personal data breach that poses significant risk to your rights, we commit to:

• Notifying the Department of Personal Data Protection (JPDP) within 72 hours of becoming aware of the breach, in accordance with applicable PDPA guidelines and amendments;
• Notifying affected data subjects without undue delay, with information on the nature of the breach, likely consequences, and mitigation measures taken;
• Documenting all data breaches, regardless of severity, for accountability purposes.

8. Your Rights under PDPA 2010

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access: Request information about data we hold about you (Section 30)
• Correction: Request correction of inaccurate data (Section 34)
• Withdraw Consent: Withdraw previously given consent at any time (Section 38)
• Object: Object to processing for direct marketing (Section 43)
• Erasure: Request deletion of data within lawful scope
• Data Portability: Request a copy of your personal data in a structured, commonly used, and machine-readable format (e.g. CSV, JSON) where technically feasible
• Complain: File complaints with the Department of Personal Data Protection (JPDP)

To exercise these rights, please contact us via the details in Section 14.

9. Data Retention

We retain your data only for the period necessary:

• Inquiries: 6 months (if no engagement)
• Active Clients: For the duration of engagement + 3 years (tax & accounting requirements)
• Marketing: Until you unsubscribe
• Legal Mandate: As required by law

10. Minors

This website and our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If you are a minor or a guardian who discovers a minor has provided us with data, please contact us immediately and we will delete it.

11. Policy Updates

We may update this Policy from time to time. The "Last Updated" date at the top of this page will reflect any changes. Material changes will be communicated via website notice or email.

Continued use of the website constitutes acceptance of the updated Policy.

12. Service Disclaimer

Boost Media Marketing provides marketing strategy, advertising operations, creative design, and related digital marketing services to clients in the beauty and aesthetics industry.

While we apply industry best practices and over a decade of operational experience to maximize results, we make the following disclosures regarding service outcomes:

• Results vary by case: Marketing performance depends on multiple variables including industry, location, budget, product/service quality, market conditions, platform algorithm changes, and client cooperation. Past performance does not guarantee future results.
• No absolute performance guarantees: We do not guarantee specific outcomes such as exact ROAS figures, number of leads, conversion rates, or sales volumes, unless explicitly stipulated in a signed service agreement.
• Platform dependencies: Our services rely on third-party platforms (Meta, Google, TikTok, etc.). Any policy changes, account restrictions, or platform outages by these third parties are outside our direct control.
• Forward-looking statements: Any projections, examples, or estimates discussed in consultations or marketing materials are illustrative only and not binding commitments.

Detailed performance commitments, where applicable, will be specified in your individual service agreement.

13. Cross-Border Data Transfer

Your personal data may be transferred to, processed by, or stored on servers located outside Malaysia. This occurs when we use third-party service providers, including:

• Web3Forms (form submission backend) — United States
• jsDelivr CDN (JavaScript library delivery) — United States / Global
• Google Fonts (web font delivery) — United States
• Shinjiru (web hosting provider) — Kuala Lumpur, Malaysia · Data center within Malaysia; not subject to cross-border transfer

We may add additional services such as Google Analytics or Meta Pixel in the future for marketing analytics purposes. If we do, this Policy will be updated before activation.

All cross-border transfers are made in compliance with PDPA 2010 Section 129, and only to jurisdictions with adequate data protection laws or under appropriate contractual safeguards (e.g. Standard Contractual Clauses).

14. Contact Us

For any matters regarding this Policy or our handling of your data, please contact:

• Company: Boost Media Marketing (SSM: NS0302036-W)
• WhatsApp: +60 11-1690 5463
• Email: info@boostmediamarketing.com.my
• Address: Malaysia

Please also refer to our PDPA Notice.